VPSKVM VPS in Bucharest (EU) and Chișinău with instant activation. See plans →
Search the knowledge base first; if the answer is not there, open a ticket from the client area or call us during business hours.
Find answers in our knowledge base and FAQ, or open a support ticket.
Three situations, three channels. This is how you reach the person who can help, without needless waiting.
Tickets are opened from the client area: we see your services and history and answer in the order received, 24/7.
First reply: within 2 hours in business hours, within 8 hours outside them
Open a ticketRequires signing in to the client area. Forgot your password?
Invoices, payment methods and renewals live in the client area. For a wrong invoice or an unrecorded payment, open a ticket.
My invoicesWant a quote, have a question about our services or want to migrate to us? Leave your details and we call you back within one business day.
Write to usor call +373 22 011 011
So you know what happens after you send a ticket.
Any time, from the client area. The infrastructure is monitored around the clock.
Within 2 hours during business hours (Mon–Fri 09:00–18:00), within 8 hours outside them.
We update you when there is something relevant or when we need something from you, not at fixed intervals.
How long it takes depends on complexity, the access available and any third parties involved.
The first reply confirms we are working on your request; it does not mean the problem is already solved.
Incidents that take a service down come before configuration, migrations and sales questions. A technician may reclassify the priority chosen in the ticket.
Phone support runs during business hours and is for urgent cases; WhatsApp, Telegram and Viber do not register a request. What we discuss by phone is confirmed in the ticket.
IPHOST services and infrastructure. Your code, website or applications are not included; the IT maintenance service covers those.
See IT maintenanceA ticket without these details waits until you send them; analysis time counts from when they arrive.
Full details in the Terms and Conditions, section 7
